¿Puedo devolver un producto?

Sí, aceptamos devoluciones dentro de los 14 días posteriores a la recepción del pedido, siempre que los artículos estén sin usar y con etiquetas.

¿Cómo inicio una devolución?

Contacta con nuestro equipo a través de la página de contacto o por email. Te enviaremos las instrucciones y etiqueta de devolución.

Una vez verificada la devolución, procesamos el reembolso en 5-7 días hábiles. El tiempo de acreditación depende de tu banco.

Al producir en tiradas limitadas, no podemos garantizar disponibilidad para cambios. Recomendamos realizar una nueva compra y devolver el original.

First of all, take it easy. We have a whole team working to make sure your returns are not an impossible puzzle.

To start a return or exchange, you must do it exclusively through our portal: https://returns.itsrever.com/orggeil
You have 15 calendar days from the date you receive your order to request a return or exchange. Once the request has been submitted through the portal, follow the instructions provided there to complete the return.
Return costs, including any customs duties or taxes, are the responsibility of the customer, unless the error is attributable to Orggeïl.
Once we receive the product and verify that it is in perfect condition, we will proceed with the refund. The refund will be issued as a gift card redeemable on any product on our website. If the returned product does not meet the return conditions, Orggeïl reserves the right to reject the return.
For purchases made using "Clearpay", the refund will be processed for the total amount of the order minus any shipping and handling costs, if applicable.
Items purchased through pre-orders, pop-ups, or special collections are not eligible for returns. (If you are part of Members 3, you may still contact us to review your case.)