As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the time indicated below for each country you have not received your order, allow 24h more, if isn't received yet, please contact us indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at any time.

GRUPO ORGGEÏL SL will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

  • During collection launches, Black Friday Week and Christmas due to high demand concentrated in a few days, it is possible that shipments may suffer some delays.
  • Even thought all orders won't take more than 14 days to be delivered.

If you wish to cancel an order, you must notify Orggeïl by email to shipping@orggeil.com . Grupo Orggeïl will proceed to refund the amount of the order including shipping costs as long as the order has not been prepared and loaded by our logistics warehouse on the courier trucks, in which case it will not be refunded. If you want to return the item once delivered you should check our Returns Policy

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SHIPPING FEES:

NATIONAL (Spain, Portugal & Andorra. Included Balearic and Canary Islands)

STANDARD 48H - 72H - 3,50€  | FREE >250€

EXPRESS  24H - 8,75€

GERMANY

STANDARD 2-5 DAYS - 6€ | FREE >250€

FRANCE

STANDARD 2-5 DAYS - 6€ | FREE >250€

UNITED KINGDOM

STANDARD 2-5 DAYS - 9€ | FREE >250€

ITALY

STANDARD 2-5 DAYS - 6€ | FREE >250€

MID EUROPE**

STANDARD 2-5 DAYS - 11€ | FREE >200€

REST EUROPE***

STANDARD 2-5 DAYS - 12€ | FREE >200€

AMERICA

NORTH AMERICA STANDARD 5-10 DAYS - 25€ | FREE >500€

SOUTH AMERICA STANDARD 5-10 DAYS - 25€ | FREE >500€

REST WORLD

STANDARD 5-10 DAYS - 40€ | FREE >500€

  • **Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland.
  • ***Ireland, , Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Vatican City, Croatia, Slovakia, Slovenia, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Reunion, Romania, San Marino, Serbia, Slovakia, Sweden, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine.

At all times ORGGEÏL will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be canceled, in which case ORGGEÏL will communicate it within a period not exceeding 48H working accompanied by a refund that can vary depending the specific circumstances of each order

Shipments to the UK may be delayed slightly longer than normal due to the situation with respect to the European Union. Customs formalities may delay deliveries and, in some cases, may result in additional charges to the customer that must be paid by the customer upon receipt of the package. 

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CUSTOMS

There may be additional charges related to import customs for shipments to the following countries:*United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Montenegro, Norway, Reunion, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine + North America & South America.

The shipment company and local authorities will notify the customer and it will be the customer's responsibility to pay these charges. For any questions regarding customs clearance, please contact shipping@orggeil.com for more information/assistance with a shipment.

The addressee shall bear the costs of customs clearance and the payment of any taxes due in accordance with the customs regulations in force in the country of destination, and it is for this reason that the charges arising from the import are not the responsibility of ORGGEÏL, but it is the customer who must pay the customs duties.

In case the customer refuses to pay such charges, the shipment will be considered as rejected by the customer and therefore will be sent back to our warehouse. To claim a refund / solution on this type of situations customer must mail shipping@orggeil.com . 

Best regards, The Orggeïl Team.